酒店前厅部基本英文服务知识店前厅部基本英文服务知识酒店前厅部基本英文服务知识酒店前厅部基本英文服务知识.docVIP

Front Office 前厅部 Reception前台 Lesson 1 At the Reception Desk接待台 Attendant: Good morning, sir. Welcome to our hotel. 早上好，先生。欢迎来到我们酒店。 Guest: Good morning. 早上好。 Attendant: I help you, sir? 我能有什么为您服务的呢？ Guest: I reserved a KSUG three weeks ago. I am K. 我是K，我在三周之前预定了一间高级大床间客房。 Attendant: Just a moment, please, Mr.K. Ill check the arrival list. Ken先生，请您稍等。我查询一下预抵单。 ne minute later… Attendant: I am sorry to have kept you waiting. May I have your passport, please? 对不起,让您久等了.我能看下您的护照吗？ After check… Attendant: Thank you, sir. 谢谢您，先生。 Guest: . Here you are. Is it all right? 谢谢,给你.这样就好了吗? Attendant: Certainly, sir. Thanks. Pay in cash or by credit card? 对的，谢谢。您用现金还是信用卡呢？ Guest: Credit card. 信用卡。 Attendant: Certainly sir. Heres the key to Room 1234 and your room cards. Please keep them. 当然可以先生。这是您1234号客房的房卡，请妥善保管。 And the bellman will show you the way. Have a nice day, sir. Wish you a pleasant stay in our hotel. 行李员会为您指引的。愿您今天过的愉快。愿您在我们酒店过得愉快。 Guest: Thank you. 谢谢。 Attendant: You are welcome. Its my pleasure. 不用谢，这是我的荣幸。 Receiving a Walk-in Guest接待散客 Attendant: Good afternoon madam. How may I help you? 下午好，女士。有什么能为您效劳的呢？ Guest: Yes. Ive just arrived from the U.S.A. Could I have a room for tonight? 是的，我刚从美国来到这里，我今晚能住在在这里吗？ Attendant: Certainly, madam. Excuse me, have you made a reservation? 是的,女士，打扰一下。请问您有预定吗？ Guest: I am afraid not. 对不起，我没有。 Attendant: Excuse me, sir. How many people do you have, please? 打扰您一下,请问您多少位呢？ Guest: Just one. 我一个人。 Attendant: Just a minute, please. I have to check if there is a room available. 请稍等。我去查一下是否有空房。 one minute later…　 Attendant: Here is a room for you. 对不起,让您久等了,女士,还有一个房间. Guest: Thank you very much. 十分感谢你。 Attendant You are welcome. It is my honor. 不用谢，这是我的荣幸。 Lesson 3 Checking out退房 Attendant: Good morning, sir. How may I help you? 早上好，先生。有什么可以帮到您的呢？ Guest: May I have my bill? 我可以付账了吗？