中英文客户退货处理程序.docVIP

Revision History 更改记录 Issue 版本 Page# 页码 Rev 版次 CHANGE 更改内容 WRITTEN BY 编写 DATE 日期 Review and Approval 審查和批准 Review [ x ] [ x ] [ x ] [ x ] [ x ] [ ] [ ] [ ] [ ] [ ] Signature / Date QS Officer:___ ____________________ QC Sup:__________________________ QE Sup: _________________________ QA MgrMR:______________________ Program Director: ________________________ Store Mgr:________________________ Purchasing Mgr:____________________ PMC Sup:________________________ Shipping Sup:_____________________ Facility Mgr: _____________________ Review [ ] [ ] [ x ] [ x ] [ x ] [ ] [ ] [ ] Signature / Date Facility Engineering Mgr: ________________________________ ME Mgr:__________________________ 1st process Mgr:____________________ 2nd Process Mgr:___________________ PPC Mgr: ________________________ Tooling Repair Maintenance Sup: ________________________________ HR Mgr: ________________________ ADM Mgr:________________________ APP [ x ] Signature / Date Plant. Manager: __________________ Checked by DCC / Date: 文控审核/日期： 目的Purpose: 对客户退货有效控制，并正确处理，为改善措施提供分析资源，用以指导生产。To provide a system, handle customer returned products including the authorization, transfer and replacement, and find the root cause, to support thorough improvement action then get smooth process. 范围Scope： 客户退货Customer returned goods 定义Definition RMA: RMA is short for Return Material Authorization. 客户退货批准书 批退：指客户IQC检验不合格后，需整批一次退货量。Returned batch size: Means the quantity of once returned products from a customer IQC inspection non-conformity. PM：Program Manager 项目经理 PA：Program Assistant 项目助理 QE：Quality Engineer 品质工程师 FQC： Final Quality Control终检 QD：Quality Department品管部 ME：Manufacturing Engineer制程工程师 ISF: Inventory Scrap Form. The form no is QF-PM-016. 报废单，表格编号为：QF-PM-016 RMA Area：Customer Return Area which is designated to place all customer returned products.客户