商务英语口语含1磁带隋晓冰主编商务英语口语unit1-unit3）Unit2课件教学.pptVIP

在本单元您将学会 如何预定房间,怎样使用房间的一些设施以及怎样了解旅馆的服务项目，如果对宾馆的服务不满意如何提出意见等等。 2.1 Checking in（办理手续） (A) (A: hotel Clerk B: Mrs. Perez) A: Good morning, madam. How may I help you? B: Good morning! Do you have any rooms available at the moment? A: Yes, we do. What kind of room would you like? B: I’d like a suite for three nights. A: Please wait a moment while I check availability. Ah, I’m sorry madam. We only have twin room available at this time. B: That’s all right. How much do they cost? A: Each night costs 630 RMB, but for a three-night stay we can offer a discount of 20%. B: How much in total?  A: 1518 RMB.  B: Is breakfast included in the price?  A: Yes, it is. You also have free use of the leisure facilities here. B: That’s fine. I’ll take it. A: OK. Please fill out this form with your details.  B: I would like to pay by cash. Do I need to pay a deposit? A: Yes, you do. There is 500 RMB deposit, which we will refund when you check out. So in total you need to pay 2018 RMB. B: Fine. Here you are.  A: Thank you. Here’s your key and receipt. Your room number is 807. A porterwill take your luggage to your room. The elevator is just around the corner. B: Thank you very much.  A: My pleasure, madam. I wish you a pleasant stay. Goodbye! B: Goodbye! 2.1 Checking in (办理手续) (B) (A：Hotel Clerk B：Mr. Feltham) A: Good afternoon, sir. B: Good afternoon. I have a reservation under the name of Feltham. A: Could you spell that, please? B: Of course. It’s F-E-L-T-H-A-M. A: One moment, please. Ah yes, Mr.Feltham, you reserved a single room for four nights. Is that correct? B: Yes, that’s right. A: I see from the computer that you are a frequent guest here. Do you have your loyalty card? B: Yes, here you are. And here’s my credit card, too. A: Thank you. Right, your room n