Indiana Public Health Performance Improvement印第安娜公共卫生绩效改进.pptVIP

Read the Deming story (handout). Distribute 14 points. * Facilitate discussion on these questions, and record answers on flip chart. These could all be on the same page. * Flow chart now? * The team could do a full-blown current and future state exercise here (on next slide). * Begin working on the current state * Where is the process breaking down? RFFlow Professional Flowcharting, /flowchart_samples.htm QI Toolkit – Flowchart Draft a Problem Statement A good problem statement should be: Specific. Describes the problem, not the symptom. Relates the current situation to what i