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28-Oct-2009 Process Approach Auditing Quality Policy – Defect free product, on time to the customer at a reasonable price and continually improving all processes in accordance with the requirements. Business Plan Objective – 98% on time to customer promise date Process Objectives established to meet business goal Order review processes – all orders processed within 2 days of receipt Warehouse process – 100% compliance with FIFO, 18 inventory turns Maintenance Process – 97% uptime, no past due scheduled items Purchasing process – 95% of tier 1 suppliers on time and within window Production Scheduling – all shop routers completed within 1 day of receipt and all orders scheduled to be completed 2 days prior to required ship date Progress towards objectives will be posted monthly and discussed at the quarterly management review meeting in addition to the bi-weekly production meeting. Chapter 3 – The Process Approach * VARIATION RISK PERFORMANCE WASTE PROCESS MEASUREMENT AND OBJECTIVE DEPLOYMENT Process Monitoring and Measurement Processes must be monitored and measured - Measurement categories that need to be considered are: Quality: Does the process consistently produce desired outputs? Delivery: Does the process consistently deliver the outputs on time? Efficiency: Does the process produce and deliver the outputs using the least amount of resources necessary Others?: such as Safety, Regulatory Compliance, etc. Too often only one of these categories is applied and that misleads management into thinking that everything is alright. Manufacturing processes are almost always held accountable for ALL measurement categories (quality, delivery, efficiency). Why are many Management and Support processes not held to the same standard of transparent accountability? How does a company implement their BUSINESS PLAN? The process approach is one of the best methods to implement a business plan Policy Management System (Business) Objectives Process Objectives Project / P