Resolving Interpersonal Conflict Rogue Community 解决人际冲突流氓社区.pptVIP

Resolving Interpersonal Conflict ? All photo clip art copyright of Microsoft Office Online Conflict Struggles, interferences, and perceptions Caused by differences Positive effects of conflict Negative effects of conflict Discussion: Consider a recent conflict situation that you have experienced. Can you think of some possible positive outcomes? Were there negative? If so, what? What did you learn from the conflict situation? ? All photo clip art copyright of Microsoft Office Online What is involved? Dealing with: Self Other person The issue Dimensions of Conflict: Emotional/feeling issue Discussion: Consider the various roles presented in the text (placater, blamer, etc.). Can you identify with any of the roles described? How does this role impact your relationships? ? All photo clip art copyright of Microsoft Office Online Emotions Dealing with the emotional dimension: Treat the other person with respect Listen until you experience the other side State your views, needs, and feelings Discussion: Think about the three rules presented in the text. Which rule do you feel will be most challenging for you? Why do you think that is? ? All photo clip art copyright of Microsoft Office Online What is your style? Passive/Nonassertive Style Aggressive Style Assertive Style Discussion: After reading the descriptions of the various styles, which do you think is yours? How does your style impact how you deal with conflict? How does your style impact your relationships? ? All photo clip art copyright of Microsoft Office Online Learning to Be Assertive Learning to stand up for your rights express your feelings Using “I” messages Learning to say no without feeling guilty Discussion: Partner with a person in your class. Think of a situation that would benefit from an assertive conversation! Practice the suggestions presented in the text for “delivering an assertive I message” ? All photo clip art copyright of Microsoft Office Online Conflict Mana