The Quality Improvement Model Purdue University质量改进模型普渡大学.pptVIP

2-* Define Process TheQualityImprovementModel Use SPC to Maintain Current Process Collect Interpret Data Select Measures Define Process IsProcessCapable? Improve Process Capability IsProcessStable? Investigate Fix Special Causes No Yes No Yes Define Process Purpose: Communicate to an individual or team a clear understanding of the process under study. Establish improved and consistent process operations. Process Components Suppliers Inputs Processes Outputs Customers A process is any activity that converts All processes involve Suppliers, Inputs, Outputs, and Customers Defining Processes Communicate to an individual or a team a clear understanding of the process under study. Standardize process operations. Identify and list Suppliers, Inputs, Outputs, and Customers. Develop flow chart of the process steps. Assure a common understanding of related procedures. Verify practice vs. procedure. Why How Process Standardization STANDARDIZATION is everyone following the procedures the same way. “It is neither possible nor necessary to standardize all the operations. However, crucial elements...should be measurable and standardized.” —Misaaki ImaiKAIZEN Are not the optimum perfection. Are not necessarily the current best known methods. Are the agreed-upon methods. These Procedures: A Graphical display of the steps in a process. Purchasing Process Standard Symbols Process Steps Decisions Beginning or End Points, or Connectors between pages Manufacturing Submits Purchase Order Purchasing Contacts Vendors for Pricing Vendor Submits Bids Vendor Delivers Goods Manufacturing Inspects Goods Purchasing Pays Vendor Can Vendor Meet Schedule? No Yes End Discuss Quality vs. Price and Select Vendor Process Flow Charts Pumping Filtration Extrusion String Up Quench Cutting Outputs Chip weight Chip viscosity Chip defects Gels Dirt Shutdown/rate Process Mapping What is the tool? Graphical illustration of the process What will the tool identify? All value-added and