工作中常犯的种3沟通错误.doc

Communication Mistakes You’re Making at Work 2012 is coming to a wrap! To say good-bye to one seriously great year, we’re counting down to New Year’s with the top 12 articles of 2012. You loved them the first time, so here they are again—we hope you enjoy! Ever find yourself playing it safe with your language at work? As in—ending statements with question marks in your voice, or prefacing any critique or feedback or new idea you have with “Sorry, but… .” Yeah, me too. But you know what? This style of communication keeps you from sounding like the seasoned professional you are and might even be what’s preventing you from getting ahead at work. So it’s time to put aside our wishy-washy words and start sounding authoritative. Here are a few mistakes I find myself making from time to time—and how I’ve learned to keep them in check. 1. Asking Questions (Instead of Making Statements) Does everything you say? Come out sounding? Like a question? When I find myself ending a sentence at work with that lilt, it means I’m unsure of what I’m saying and trying to read my listener to see if he or she is going to agree with where our conversation is headed. If I’m getting negative signals, any confidence I had starts to fade, and I’m stuck sounding like a seventh grader. At that point, I’ve lost control of the conversation, and it can be hard to get it back on track to make my argument. The fix, I’ve found, is to make sure I can stand behind everything I’m saying. Before going into an important meeting, I’ll run through all of the reasons why I stand behind my recommendation. Then, instead of looking to a teammate for confirmation (another form of self-undermining), I can remind myself of the facts that led me to my decision. Plus, I know I’m prepared to clearly state my reasoning if someone disagrees. 2. Apologizing (When It’s Not Your Fault) This one I learned from a guy I dated in college who hated unnecessary apologies. Sure, there are times saying “I’m sorry” is the only app