服务管理：运作、战略与信息技术原书第7版教学课件ppt作者美）詹姆斯A菲茨西蒙斯JamesAFitzChap013课件.pptVIP

Service Supply Relationships Learning Objectives Contrast the supply chain for physical goods with service supplier relationships. Identify the sources of value in a service supply relationship. Discuss the managerial implications of bidirectional relationships. Identify the three factor that drive profitability for a professional service firm. Classify business services based on the focus of the service and its importance to the outsourcing organization. Discuss the managerial considerations to be addressed in outsourcing services. Supply Chain for Physical Goods Customer-Supplier Duality in