6西格玛-流程设计讲解.ppt

 制作跨职能流程图Cross Functional Process Mapping(为流程再造制作流程图)(Process Mapping for Re-design) 制作再设计流程图的目的Re-Design Process Mapping Objectives 了解流程的基本情况和价值链各环节的相关方 Given a project charter and understanding of process basics and the value chain stakeholders 介绍制作跨职能流程图,也称为“泳道图“ Introduce Cross functional/Deployment Mapping, also known as a “Swim Lane” 制作基准图 (跨职能流程图或泳道图) Create Baseline Map (Cross-functional/Swim Lane Process Map) 制作跨职能流程图 Cross Functional or Deployment Mapping 记载 Documents: 各个职能,部门和参与流程环节活动的人之间的关系 Inter-relationships among functions, departments, people who are involved in sequential process deployment activities. (who does it) Also known as ‘Swim lane’ 揭示 Reveals: 障碍,返工渠道,延迟,未用空间,需要和产生的信息以及弯路 Barriers, rework paths, delays, blank spaces, information needed and created, and detours 步骤 Steps: 选择范围 Chose Scope 明确过程步骤 Identify Process Steps 确定顺序 Determine Sequence 确定关系 Determine Relationships 画图 Draw the Map 添加有关时间,费用,质量,详细输入和输出的数据 Add data on time, cost, quality, detailed inputs outputs 准备 确认团队 Identify the Team 流程图的输入 Inputs to Mapping 头脑风暴 Brainstorming 操作手册 Operator manuals 规范 Specifications 操作员经验 Operator experience 六要素 6M’s 人,机器,方法,测量,材料,环境 Man, Machine (Equipment), Method (Procedures), Measurement, Materials, Mother Nature (Environment) 利益相关方的输入 Input from Stakeholders 制作跨职能流程图的步骤Cross Functional Mapping Steps 开始于过程的流程图 Start with Flow Chart of process 识别过程所涉及的功能部门(价值链)并记录在纸的左侧 Identify Functional groups (Value Chain) that process crosses and record on left side of page 画泳道线把不同的职能部门分开 Draw lines to represent the lanes between functional groups 从图的左侧开始,把流程图的第一步放在合适的泳道里 Start on left side of map, place first step from flow chart in appropriate lane 继续把流程的步骤按以下的规则放在泳道里 Continue to place process steps according to following guidelines 时间从左到右上升 Time increases from left to right across map 同时发生的步骤应上下叠在一起 Steps that occur simultaneously should be stacked on top of each other 箭头总是左进右出 Arrows always exit on right and enter on left sides of p