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Swansea University ICT Infrastructure Strategic Plan: 2015-2017 Context ICT is essential for the University to achieve its ambitious expansion plans and to operate on a day-to-day basis. IT underpins our key activities; Research, the Student Experience and Driving Growth in the knowledge-led economy. The University ICT Infrastructure strategy is overseen by the University’s Senior Management Team and Professional Services Management Team. The infrastructure services are delivered by staff within Information Services and Systems (ISS) and College staff working closely together. The Bay campus presents the challenge of operating a seamless ICT infrastructure across multiple sites, along with the opportunities and benefits that seek to improve overall resilience of our ICT systems. ICT Infrastructure, Strategic Developments 2015-2017 Introduction ICT Infrastructure covers the following areas and this document focuses on the expected developments needed to underpin University services: Broadband Services Network Backbone Wireless Network Datacentre Services Supercomputing Facilities Telephony Audio Visual Desktop PCs and Applications Account Management and Security IT Service management Infrastructure Developments Broadband Services The University obtains its JANET and Internet connection via the National Public Sector Network in Wales, the PSBA, (Public Sector Broadband Aggregation), inter-connecting education, local authorities, Health, and Welsh Government departments. University business is dependent upon this network being available 24/7. BT have recently won the contract to re-engineer and manage this network. To facilitate this ISS will: Improve the resilience of the University’s broadband service to the PSBA network and onward connection to Janet and the Internet. Both the Singleton and Bay campuses will have independent connections to different connection points o