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國立中山大學企業管理學系博士班黃榮鵬 供應鏈品質 指導教授：郭倉義 研究生：企博二黃榮鵬 學號：8941802 Title : Applying 6 Sigma methods for  breakthrough safety performance Source: Tom Rancour and Mike McCracken, Professional Safety, Park Ridge, Oct. 2000. 1.Abstract: Organizations around the world are using quality improvement tools such as six sigma to bring about dramatic changes in their operations. The ultimate goal is to gain competitive advantage by meeting or exceeding customer requirements while controlling costs. Todays safety professionals need to delight customers - employees - by tapping into these same quality tools and using them to continuously improve safety processes. 2. Introduction: {1}.SIX SIGMA: A HISTORCAL PERSPECTIVE In the mid-1980s, Motorola was being consistently beaten in the competitive marketplace by foreign firms that were able to produce higher-quality products at a lower cost. It provided an intense management focus on preventing defects in products, processes and services, reducing cycle times and controlling costs in order to generate value to the customer. This process has led to significant cost reductions, increased market share and superior financial performance. {2}.SIX SIGMA DEFINED six sigma is a demanding standard. As a philosophy, six sigma is an extension of managements total quality commitment to reducing both defects and process variations in products, processes and services. Figure 1 depicts how sigma levels relate to DPMO. As noted, a two sigma process is equivalent to 308,537 DPMO. On the other end of the spectrum, six sigma is only 3.4 DPMO. When it comes to safety, safety professionals must strive to prevent all incidents that lead to injuries and illnesses. Using six sigma continuous-improvement tools is an effective way to move more rapidly toward that goal. 3. Application:{1}THE