汽车售后服务流程[2].pptVIP

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2017-04-09 发布于四川
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汽车售后服务流程[2].ppt

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汽车售后服务流程Service Procedure Process and Quality Improvement Training Sep. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 前台接待流程 Front Reception Program 维修顾问评估 Service Advisor Performance Evaluation Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 客户是什么 What is customer 客户期待的服务 The service customer expect 客户的权力 Right of the customer Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 我们服务的目的 Our aim of service Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 18% 68% 14% Source: Dr. Wolfgang Müller: Conference Customer satisfaction through service - how? 其他顾客服务是在顾客心目中最重要的竞爭因素服务人员的态度缺乏主动性效率低服务汽车 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 前台接待流程 Front Reception Program Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 预约服务Advance Booking 接待服务Reception Process 初步检查Visual Inspection 监控流程Monitoring Job Processing 确认工单Writing up Repair Order 终检Final Inspection 解释工作Job Explanation 跟踪服务Follow-up Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 预约服务Advance Booking Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 预约的好处： The advantage of Advance Booking 服务速度提高 Speed of service improved