公共组织中人际关系.docx

公共组织中的人际关系摘要：公共组织是以管理社会公共事务，提供公共产品和公共服务，维护和实现社会公共利益为目的，拥有法定或授予的公共权力的组织。从含义上来看公共组织的的成立是为了满足公共需求；公共组织的发展，是为了更好地实现公共利益。但事在人为，公共组织的发展离不开组织内部人员主观能动性的发挥，组织内部人员的工作状态直接影响到公共组织的发展。良好的组织人际关系不仅能起到调动组织内部员工工作积极性的作用，还能增强社会大众对公共组织的满意度。因此，深入了解公共组织内部的人际关系，找出组织内部人际关系的优点和存在的问题，创建和谐的人际关系，对于优化公共组织内部的人际环境，促进公共组织健康发展，更好地满足公共需求具有重要意义。关键词：公共组织； 人际关系； 人际问题； 人际和谐Interpersonal relationships in public organizationsAbstract:Public organization is an organization to manage public affairs, to provide public goods and public services, to maintain and realize the social public interests, to have legal or to grant the public authority of the organization. In terms of meaning, the establishment of public organizations is to meet the public needs. The development of public organizations is to better realize the public interest. But there is a way, public organizations development is inseparable from the internal personnel subjective initiative play, the status of personnel within the organization directly affect the development of public organizations. Good interpersonal relationship can not only play a role in mobilizing the enthusiasm of the employees within the organization, but also can enhance the publics satisfaction with public organizations. Therefore, a thorough understanding of the public organization interpersonal relationship, find out the advantages and problems of organizational interpersonal relationship, has an important significance to create a harmonious interpersonal relationships, for optimizing the internal public organization interpersonal environment, promote the healthy development of the public organization, better meet the public demand.Keywords: Public organization, interpersonal relationship,interpersonal problems, interpersonal harmony目 录一、引言1（一）研究背景1（二）研究意义2二、 文献综述2（一）人际关系的含义2（二）我国的人际关系研究31.中国传统文化与人际关系32.人际关系分类3(三）国外的人际关系理论研究4三、研究设计5（一）研究的基本假设5（二）研究变量及其定义5（三）研究设计51.研究对象52.研究方法53.研究工具64.研究的程序65.研究的重点难点6四、公共组织内部人际关系问卷编制6（一）公共组织内部人际关系的要素提取6（二）问卷设计7（三）问卷收集7五、数据分析8