罗宾斯《管理学原理》FOM6_CH09in.pptVIP

Understanding Work Teams L E A R N I N G O U T C O M E S Explain the growing popularity of work teams in organizations. Describe the five stages of team development. Contrast work groups with work teams. Identify four common types of work teams. Explain what types of teams entrepreneurial organizations use. List the characteristics of high-performing work teams. Discuss how organizations can create team players. L E A R N I N G O U T C O M E S (cont’d) Explain how managers can keep teams from becoming stagnant. Describe the role of teams in continuous process improvement programs. Why Teams Are Popular They typically outperform individuals when tasks require multiple skills, judgment, and experience. They are a better way to utilize individual employee talents. Their flexibility and responsiveness is essential in a changing environment Empowering teams increases job satisfaction and morale, enhances employee involvement, and promotes workforce diversity. EXHIBIT 9–1 Stages of Team Development The Stages Of Team Development Stage 1: Forming The team experiences uncertainty about its purpose, structure, and leadership. Stage 2: Storming Intragroup conflict predominates within the group Stage 3: Norming Close relationships develop and group members begin to demonstrate cohesiveness. Stage 4: Performing The team develops a structure that is fully functional and accepted by team members. Stage 5: Adjourning The team prepares for its disbandment. Work Groups And Work Teams Work Group A group that interacts primarily to share information and to make decisions that will help each member perform within his or her area of responsibility Work Team A group that engages in collective work that requires joint effort and generates a positive synergy. EXHIBIT 9–2 Comparing Work Teams and Work Groups EXHIBIT 9–3 Types of Work Teams Types Of Work Teams Functional Team A work team composed of a manager and the employees in his or her unit and involved in efforts to improve wor