Module Two Unit 3 Taking Orders点餐服务.pptVIP

按照习性点菜 老年人喜欢清淡、少油、松软易于消化的菜式 赶时间的客人需要的是上菜时间快速、味道可口 Unit Three Taking Orders 一、基本程序： 点菜的基本程序： 递送茶水、毛巾——等候点菜——递送菜单——点菜——记录菜名——复单。 询问客人点什么菜品 　what would you like to eat? 　What dish would you like？ 　Would you like some appetizer? 　您要点开胃菜吗？ 　当没有客人想要的菜时： 　菜单没有： I am afraid it is not on our menu. 如果某种菜今天已经售完 I am sorry, we haven’t got any more lobster (xx),maybe you would like to have it tomorrow. 很抱歉，我们今天没有龙虾了。也许您明天可以来尝尝。 如果某种菜因不合时令而没有， I am afraid the dish is not in season/out of season. 我恐怕这道菜过季了。 同时要补充： Would you like to try something else? How about XX? perhaps you will love it. xx怎么样，或许你会喜欢。 marinated goose wing(卤水鹅翼). marinated goose web（卤水鹅掌） gizzard（肾） meat cut (鹅片) 菜品推荐（recommendation） 菜品介绍 　May I suggest xx( Japanese dried abalone, birds nest, shark’s fin, sea cucumber)? It is very popular with foreigners. 我推荐xx您看怎么样? 或I would recommend xx to you. 如： I would recommend Fresh Tuna sashimi to you. 我向您推荐金枪鱼刺身。 介绍厨师推荐菜 　　XX is our chef’s recommendation. 特价菜 如果客人询问： What’s today’s special? Today’s special is xx, with a discount of 40 percent . 今天的特价菜是xx，有６折优惠． 味道 It’s crisp,tasty,tender, clear,strong,spicy ,aromatic. 酥脆 ＼可口＼鲜嫩 ＼清淡 ＼浓烈 ＼辣 ＼香味扑鼻 牛排、鸡蛋、汤 询问客人所需牛排 How would you like your steak，rare, medium, well done? 您的牛排怎么做，半生＼适中还是熟透？ 一两分熟，五六分熟，九十分熟． Medium rare 三四分熟 Medium well　七八分熟 询问客人鸡蛋的做法 How would you like your egg served, fried, boiled or scrambled? 鸡蛋怎么做，煎、煮还是炒？ 询问鸡蛋的煎法 How would you like your egg　fried, sunny side up or over easy? 您点的鸡蛋怎么做，是单面煎还是双面煎？ 询问鸡蛋的煮法 How would you like your egg boiled? Hard boiled or poached? 您点的蛋怎么煮，是荷包蛋还是水煮单？ 点汤 How would you like your soup served, thick or thin? 您要什么样的汤，浓汤还是淡汤？ 向客人说明菜品所需时间 Your dishes will take 20 minutes, please wait a moment. enjoy your drink. 重复确认客人所点所有菜品 Repeat all the dish the guests have ordered. 二、基本要求 1、点菜员二十字方针 举止端庄 神情专注 态度和蔼 灵活耐心 语言流利 2、了解菜品 牢记菜谱上菜肴的