Customer Care 93.pptVIP

Customer Care First group What is customer care? Customer care is any style which can improve customers’ satisfaction of any service. Classification of customer care Let’s see the customer care of Lenovo April 2003, Lenovo officially announced the opening of the Beijing Group of the new logo Lenovoinstead of the original English label Legend (legend, the English meaning of the legend), where Le from the original ID Legend, representing its established tradition, the newly added novo from the Latin word new, representing the association is the core of innovation. Core Values ? customer success - we are committed to each customers satisfaction and success. ? Innovation - we pursue the customer and the company are critical to innovation, while quickly and efficiently to promote its realization. Core Values ? In’tegrity - We uphold the trust, honesty and personal responsibility, whether internal or external. ? Multiple situation - we promote mutual understanding and value our diversity, take a world view of our culture. Mission: to provide customers the benefit of innovative efforts ? creation of the worlds best, most innovative products? commitment to treat the cost of innovation, like technological innovation? allow more people access to newer and better technology? Lowest total cost of ownership (TCO), higher efficiency Lenovo Over the past ten years, Lenovo Group has always been adhering to the let users get better philosophy has always been committed to the best of Chinese users with the latest technology products, and promote the development of Chinas information industry. Lenovo Facing the future, as IT technology and service providers, the association will be a comprehensive customer-oriented principle, to meet families, individuals, large industry customers, to provide targeted information products and services . Lenovo promised to be a responsible and active corporate citizen, and continuously improve operations, cont