Key Leadership Characteristics March 2013.pptxVIP

Key Leadership Characteristics 25 straight-back pushups  The point— Leaders volunteer Leaders try things and take risks The point— The point— Leaders work hard and practice— pushups/leadership not easy The point— Continuous effort and practice Can’t fake it Communication— The transfer of information between two or more people. Process=source, medium, receiver Examples of poor communication. Semantics— Different interpretations of the meanings of words Different words may mean different things to different people (example: fix) Barriers to Effective Communication Perception— How a message is processed by a particular person. Every individual’s perception is unique and influenced by his/her own world. Different people may perceive the same situation differently. Johnny’s mother has 3 children What’s the color of my shirt (spell it) What do cows drink? What’s this called What do you do at a green light? Nine dots Nine dots IX SIX Listening— Ineffective listening is the number one reason communication fails. Factors which preclude good listening: Distractions Environmental factors Fatigue Attitude of listener toward speaker or message Daydreaming Preoccupation Thinking what to say next Non Verbal Communication Eye contact Tone of voice Posture/Body language Gestures Facial expressions Silence Leaders are effective communicators Self-fulfilling Prophecy (Pygmalian Effect) Computer error mislabeled (“bright” and “dumb” students) High IQ group down 14 points, low IQ group up 18 points; People tend to live up or down to the level of expectations others have of them; Leaders have high expectations of others (as well as themselves) Responsibility and Locus of Control 3 Types of Managers Internal vs External LOC Abdication of personal responsibility McDonald’s Hot Coffee Twinkie Defense LEADERS Leaders accept responsibility and don’t blame others for how they feel or act. Success Relationships Trust Trustworthi