Unit 3 Listening and speaking.pptVIP

were good (G) and the aspects they might complain about (B). Listen to the tape and check your answers. Then listen again and number the aspects in the order you hear about them. (Ex 2, Page 25) 金手指考试网 / 2016年金手指驾驶员考试科目一 科目四元贝驾考网 科目一科目四仿真考试题C1 LISTENING TEXT COMPLAINING ABOUT A WHALE WATCHING TOUR ANGELA: I’m sorry but we weren’t very happy with the tour. TOUR GUIDE: Oh, what was the problem? ANGELA: Well, it was so wet we couldn’t go outside… I know we heard the whales and saw them on the video camera and that was great, but we really wanted to stand outside and watch the whales from there. My two kids are very disappointed. TOUR GUIDE: I’m sorry but we can’t control the weather and you did see whales. ANGELA: Well, I’m afraid that’s not good enough. I’d like to talk to the manager. TOUR GUIDE: I’m sure that won’t do you any good, I know he’ll agree with me. The fact is that you did see whales. (fade out) ANDREW: Yes. You see, I’ve missed my flight. If I’d know the boat was going to be late back, I wouldn’t have come. TOUR GUIDE: Yes, I understand, but we had a problem with the boat at the last minute that we needed to fix. The safety of our passengers is very important to us. So, I’m afraid we couldn’t avoid starting late. ANDREW: Yes, but you should’ve checked if there was anyone like me who needed to be back by midday. Anyway, I’d like a refund, please. TOUR GUIDE: Well, I can refund half the fare. ANDREW: I’m sorry but that’s not good enough. I now have to make another airline booking and I have no idea whether there’ll be any seats available. I’d like a full refund. TOUR GUIDE: Well, that’s not up to me but I’ll go and talk to the manager. ANDREW: Thanks. MANAGER: (music to indicate a few minutes passing) Mr Langton, I’m terribly sorry that we’ve caused problems for you. Of course, we’ll give you a full refund. Just come into the office with me. ANDREW: Thank yo