UnitOnthePhone.ppt

Unit 3 On the Phone Part I Warm-up 1. Discuss in groups. What advice would you like to give on making proper business phone calls? I. Introduce yourself at the beginning of the call. II. Find out if the person you are calling is fully available to talk. If not, try to schedule an appointment to call back. III. Use notes to help guide you through the specifics you want to mention. IV. Ask the other person to repeat what you are saying in their own words. V. Stick to the subject and do not allow the conversation to drag out with meaningless chatter. VI. Review the important points of the discussion, going over each person’s responsibilities. VII. Thank the other person for their time, set an appointment for another call( in needed) and wish them a good day. 2. listen to a talk introducing important tips on making business calls and fill in the blanks. 1) ensure smooth business communication 2) the purpose of your call 3) all the documents you’ll need 4) schedule a specific time 5) all distractions 6) confirm that you have understood each point 7) interruptions 8) strong accent 9) you sound polite and agreeable 10)the optional choice method 11)lengthy calls 12) smile while you are talking Part II listening and Speaking Task 1 Making a call Listen to a telephone dialog and decide whether the following statements are true or false. 1) F 2) F 3) T 4) T 5) F 6) T 7) F 8) F Task 2 Leaving a message 1. Listen to a telephone dialog and fill in the message note. Message Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It urgent. Taken by: Roy Part IV Viewing and Speaking Video 1 Leaving a message Pre-viewing 1. Discuss in pairs. How do you leave a message when the person you want to speak to is not available? The caller should leave some basic information like the name, the company where he/she is from, the purpose of t