运营管理复题 第1章.doc

Chapter 1 INTRODUCTION to operations management Chapter Overview 本章概述 This chapter introduces and defines operations management. Specifically, customers are demanding more today than they have in the past due to globalization of the worlds economy, and the growth of e-commerce. Consequently, operations managers are faced with providing continually higher quality products with shorter delivery times and better customer service, yet reducing labor and material cost, and increasing the utilization of facilities. The chapter begins by defining operations management. It then discusses operation