3-16-01_Six_Sigma.pptVIP

How good is good enough? How can we get these results 13 wrong drug prescriptions per year 10 newborn babies dropped by doctors/nurses per year Two short or long landings per year in all the airports in the U.S. One lost article of mail per hour The answer is: Six Sigma What is Six Sigma Six Sigma as a Philosophy 3 Sigma Vs. 6 Sigma Focus: The End User Customer: Internal or External Consumer: The End User the “Voice of the Consumer” (Consumer Cue) must be translated into the “Voice of the Engineer” (Technical Requirement) Six Sigma as a Metric Non-Liner Decrease Six Sigma as a Tool Six