FO-SOP酒店标准操作程序-前厅部(中英文对照).docVIP

STANDARD OPERATING PROCEDURES 标准操作程序 POLICY NO. SUBJECT 编号 标题 FO-DM-001 Duty Check List 工作检查表 FO-DM-002 Bomb Threat炸弹威胁 FO-DM-003 Car Accident交通事故 FO-DM-004 VIP Check in 重要客人入住 FO-DM-005 Accident – Guest 意外—客人 FO-DM-006 Guest Complaints and Disputes 客人抱怨和争执 FO-DM-007 Request for Doctor/ Hospitalization 求医要求/住院治疗的要求 FO-DM-008 Fights 争斗 FO-DM-009 Fire 火灾 FO-DM-022 Lost Found 丢失和发现 FO-DM-024 Safet