Call+Center+Solutions+Chinese+Version.ppt

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CallCenterSolutionsChineseVersion

Lucent Call Center Solutions The Processing Platform Family CentreVu Routing Solutions - ACD Packages Powerful CentreVu ACD Features CentreVu ACD Call Management System Options BCMSVu CentreVu CentreVu Supervisor Real-Time Reporting CentreVu Response Architecture CTI Solutions CTI CentreVu Computer Telephony Release 3.1 CentreVu R3.1 PASSIVE COMMUNICATIONS Email FAX ACTIVE COMMUNICATIONS Text Chat over the Internet Voice Over the Internet (VoIP) Real Time Page Sharing over the Internet Public Switched Network Call Back * Lucent Technologies Bell Labs Innovations * Lucent Technologies Bell Labs Innovations Lucent Technologies Call Center Solutions Lucent Technologies Proprietary Business Communications Systems Lucent Technologies Business Consulting Systems Integration Services CentreVu Internet Solutions (Fax, Email, WEB chat) Internet Predictive Dialers Middleware CTI CentreVu Response IVR CentreVu CMS DEFINITY ECS CTI Agent Desktop Workforce Management Database Integration Recording systems ACD CV Advocate CRM Central 2000 DEFINITY ECS Applications Platform RISC Processor RISC 130,000 BHCC RISC Processor RISC 250,000 BHCC G3si 2,400 Stations 500 Agents 400 Trunks G3r 25,000 Stations 5,200 Agents 4,000 Trunks Automatic Call Distribution Service Observing - Basic/Remote Redirection on No Answer Multiple Call Handling VuStats Integrated Announcement Timed After Call Work Call Vectoring Call Prompting Call Work Codes Routing Tables Expert Agent Selection (EAS) Logical ID Reason Codes x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Call Center Call Center Call Center Basic Deluxe Elite FUNCTIONAL PACKAGES* *Software offered in 12, 25, 50, 100, 200, 300, 400, 500, 600, MAX agent sizes EAS EWT RONA CALL VECTORING DEFINITY Mgmt. CRT TCP/IP LAN BCMS 20 SEC ASA Wallbo

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