银行英语短对话辩析.doc

1． 问答 DIALOGUEClerk: Hello, what can I do for you?（Yes?）职员：您好，请问您要办理什么业务？Customer: Please tell me my balance.顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？Clerk: please speak slowly.Clerk: Please write it down on the paper.职员：您用纸写下来好吗？Clerk: Yes, sir（miss）,wait a moment please.职员：好的，先生（小姐），请稍等。Clerk: Your balance at the bank is RMB 5,000.职员：您在本行的帐户余额是人民币5000元。Customer: My magcard does not work, please take a look.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk: No problem, the magcard is locked, show me your passport, I will help you out.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk: The magcard need more magnetism, it is ok now.职员：您的银行磁卡需要加磁，现在加好了。Customer: I want to close my account with you.顾客：我想结束在你们这儿的帐户。Clerk: Please go to the number 6 counter.职员：请到6号柜台办理.Clerk: Please go to the open counter.职员：请到大厅开放式柜台办理。Clerk: Please take a seat over there for a moment; our client manager will help you.职员：请先在大厅休息一下，马上会有客户经理来帮助您。Customer: I would like to, thanks.顾客：好的,谢谢。2． 存款 DEPOSITClerk: How much cash do you plan to deposit in your account?职员：您有多少钱要存入呢？Customer: I want to deposit 300 yuan in my account.顾客：我想在我的户头上存300元。Customer: Please tell me the procedure for opening a savings account.顾客：请告诉我开个储蓄帐户需要什么手续。Clerk: Please fill in the depositing form, the sum of money，your name, address and professional unit.职员：请填张存款单，写明数额、姓名，地址和工作单位。Clerk: Please fill in your name, the number of the certificate and your telephone.职员：请写上您的姓名、证件号码和联系方式。Clerk: Words and figures differ.职员：您填写的文字与数字不符。Clerk: Signatures differ.职员：您的签名有误。Clerk: keep your receipt please.职员：请收好单据.Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like职员：这是您的存折，以后存取款时请带来。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.职员：请保管好存折（银行卡），若遗失请告诉我们。Customer: Thank you very much..顾客：非常感谢。Clerk: Not at all.职员：不客气。3． 取款 DRAW Clerk: yes?职员：您好.Customer: excuse me, Can you help me?顾客：对不起，能帮我个忙吗？Clerk: it is my pleasure. Please tell me what I