酒店前台主管工作描述(中英)文).doc

酒店前台主管工作描述 JOB TITLE: Guest Service Supervisor-Reception 职位； 前台主管 AREA/DEPARTMENT: Rooms Division/Front Office 部门： 房务部/前厅部 JOB BAND: 7 级别： 7 HOTEL LEVEL: I - V 酒店级别 5 REPORTS TO: Duty Manager/Front Office Manager 汇报给： 值班经理/前厅经理 POSITIONS SUPERVISED: Guest Service Agents - Reception 监管下属： 前台接待员 JOB SCOPE: Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 负责 前厅各个部门的正常运作和优质服务。发扬企业文化的5个重要价值，信任，诚性，尊重，一个团队和服务，洲际酒店集团的品牌品质。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。 Signature签名: …………………………………………………………………… Date日期: ……………………………… Key Responsibilities主要职责 Conducts shift briefings to ensure hotel activities and operational requirements are known 举行班次例会保证让员工知晓酒店的活动和一起运作的要求 Supervise Front Desk operations during assigned shift including: 在分配的班次中监管整个部门的运作 Maintenance of guest information 更新客人的信息 Maintenance of information about local events 更新活动的信息 Compile occupancy statistics 制定相关统计报表 Supervise the use of he public address system 监管公共网址系统的使用 Supervise group bookings 管理团队的预定 Assisting with serious complaints 协助处理客人投诉 Supervise cashiering activities during shift including: 在分配的班次中监管财务运作 Cash handling and banking procedure 现金的处理和兑换服务 Dealing with irregular payments 处理异常的付款 Instructing staff in credit policies and facilities 指导员工遵循信用政策和设备 Instructing staff in cash security procedures 指导员工现金安全操作规程 Carry out debtor control 对超出信用客人的控制 Prepare repor