Session 8 Hotel-Front Office.pdfVIP

Session 8 Hotel： Front Office Service --- Accommodation 1 Antony Content Sample Professional routines Room Reservation Methods for Reservation Useful expressions Room Types Homework Shangri-la Hotel Shenzhen Hotel Departments: What are they? Front Office Housekeeping Dept. Food Beverage Dept. Health Recreation Dept. … Departments: C D E A B Room Types P46 Unit3 Text B New Words Expressions assign v. guarantee n. negotiation n. suite designation update n. clarify v. overall adj. pattern n. breakdown n. recreational facilities conflict n. earmark v. 分派 保证 谈判 套房分配 最新情况 澄清 总体的 模式 细分 娱乐设施 矛盾冲突 标明 Room Types and Arrival/Departure Pattern As a professional housekeeper, you must know the number and kinds of rooms to be assigned. Most agreements with guests call a guarantee of a total number of rooms(1) to be used. This may be fine at the negotiation table, but as the final date approaches, you need to know how many of these are singles, doubles, twins, or suites. Don’t forget that there is much confusion about suite designation(2). Some hotels go so far as to indicate suites as having “one bedroom for two people” or “two bedrooms for four people”. In addition, people confuse twins and doubles. This can be clarified(3) by indicating “one bed for two people” or “ two beds for two people”. In assigning rooms, you need an overall pattern(4) that will indicate when people will arrive and depart. The housekeeper(5) may have some idea from previous years, but you will have to make final updates on patterns when you get the reservations from the guests. Even for corporate reservation, guests frequently arrive a day or two early because of transportation difficulties, personal travel plans, or the attraction of local tourist or recreational facilities. It is wise to indicate the breakdown of rooms into singles, doubles, twins, and suites. In this way, guest