04 QFD-Finals.ppt

Quality Function Deployment Module Objectives By the end of this module, the participant will be able to: Translate client needs/wants to CTS’s to functional requirements Perform the steps in completing a QFD Create the QFD house of quality #1 Prioritize CTS’s using QFD house #1 Relate Kano analysis and benchmarking to parts of the house Interpret the results of the QFD house #1 Use Decision Capture software to complete QFD house #1 Discuss the linkage of houses #2, #3, and #4 What is Quality Function Deployment (QFD)? QFD is a systematic methodology that aligns client needs (Voice of the Client) with the design process, which is executed by a multifunctional design team with a specific purpose. Why Learn QFD? Methodology for including the Voice of the Client in process and product design Decrease design cycle time Decrease costs Maximize profits Resource Allocation Implementing QFD requires substantial up-front investment Traditional method allocates minimal resources in beginning and peaks after major deficiencies identified Efficiency QFD design requires fewer changes at launch Traditional development method requires resources to be set aside at launch for start up problems History of QFD 1966 - QFD concept was introduced and formalized in Japan by Yoji Akao 1972 - The usefulness and strength of the methodology had realized and utilized at Kobe shipyards 1978 – Dr. Shigeru Mizuno and Dr. Yoji Akao publish first QFD book in Japanese (Deployment of the Quality Function) 1980 – Kayaba wins Deming prize for utilizing QFD methodology 1983 – Dr. Akao introduces QFD methodology to U.S. 1986 – Larry Sullivan launches QFD at Ford Steps In Capturing The Voice Of The Client (VOC) Identify clients Gather/collect clients’ needs Interview Focus group Survey Research ethics Kano analysis Group/categorize client needs (Affinity Diagrams) Translate into CTS’s (Quality Function Deployment) Translating Client Needs to CTS CTS Definition And Elements CTSs are the translationof