BEP 69 INT 打电话：留口信.pdf

The Business English podcast for professionals on the move ? 2007 All rights reserved: 1 BEP 69 INT – Telephoning: Leaving a Message People are busy. When you phone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the phone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss. Today we will hear a bad example and a good example of taking and leaving a message. First the bad example. Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase broker, also know as a SP broker. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. Amy, the receptionist, answers the phone. Neither Amy nor Justin do a very good job. Let’s listen. As you listen, try to answer these questions. Listening Questions – Bad Example 1) Does Amy answer the phone professionally? 2) Is Justin prepared? Vocabulary shipyard: A place where ships are made. “With the rise trade of raw materials, shipyards everywhere are busy constructing new ships.” broker: A middleman or negotiator. In shipping, brokers are responsible for connecting buyers with sellers or ship owners with people who need to ship something. “I’ve worked for many years as a broker negotiating deals between ship owners and people shipping dry cargo, like coal and dirt.” sales and purchase (SP): One of the main kinds of shipping brokers, SP brokers are responsible for negotiating the sales and purchase of new ships or vessels. “A: What line of work are you in? B: “I’m in sales and purchase.” to phone or ring someone; to give someone a ring: Mainly British English. “Could you