bec高级学员应该知道的术语1祥解.doc

BEC高级学员应知应会的词汇（01） abandon?rate?挂断率（衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比） 例：?By?choosing?the?right?on-hold?music,?the?company?has?reduced?abandon?rate?by?50%. absenteeism?旷工，缺勤 例：Improvements?in?working?conditions?helped?to?reduce?levels?of?absenteeism. absolute?interest?绝对产权，绝对权益 例：The?company?has?an?absolute?interest?in?the?building. academic?intelligence?学术方面的才智 例： Phrases?such?as?solves?problems?well,displays?interest?in?the?world?at?large,accepts?others?for?what?they?are,admits?mistakes,is?goal?oriented,?and?converses?well?suggest?that?people?focus?on?the?worldly?side?of?intelligence,?as?opposed?to?just?academic?intelligence. academic?smarts?学术方面的才能 例：Its?not?the?usual?way?of?thinking?about?it?-?academic?smarts-IQ accelerated?learning?速成学习 例： Accelerated?learning?shows?that?language?learning?an?be?fast,?effective?and?enjoyable. access?1?使用，享用权 例1：?Access?to?these?files?is?restricted. 2?:?Students?have?free?access?to?the?librarys?scientific?literature. access?2?进入例：Its?acquisition?of?the?group?will?allow?it?to?gain?access?to?Frances?railway?business.access?fee?使用费例：They?have?cut?the?access?fee?long-distance?providers?pay?to?local?phone?companies.accessories?装饰品，首饰，衣饰例1：I?would?like?to?thank?you?for?the?interest?you?expressed?in?our?range?of?childrens?and?teenage?fashion?sportswear?and?accessories.例2：As?Potter-mania?sweeps?the?nation,?add?a?magical?touch?to?your?mobile?with?these?fun?Harry?Potter-themed?phone?accessories.accessory?apartment?附属房（个人独立住宅中供出租的多余房屋）例：In?other?countries,?accessory?apartments?are?not?just?tolerated?but?encouratged.Britain?and?Germany,?for?instance,?offer?tax?breaks?to?homeowners?who?rent?out?portions?of?their?houses.accident?frequency?rate?意外伤亡事故频率（按每百万工作小时计）例：Steps?are?being?taken?to?cut?down?the?accident?frequency?rate.accident?report?book?事故记录本accommodation?1?适应性调节例：Legislation?requires?employers?to?make?reasonable?accommodations?for?the?handicapped?in?hiring?and?other?ways.accommodation?2?（