ReturnforRepair-CarryInservicesSDFINAL-Service.PDFVIP

Service Description: Return for Repair – Carry In Service Service Overview Dell?’s Return for Repair – Carry In Service is to provide easy method for getting your in warranty computer system up and running. This is a drop-off service initiated by just calling Dell Technical Support and a certified technician will help you troubleshoot over the phone. If the technician determines that the issue requires your computer be repaired at a Dell designated repair center, you’ll be asked to bring and carry-in your computer to a Dell designated repair center for support (which includes repair and/or replacing parts). Dell will repair and/or replace defective parts within the product warranty period. Once your computer has been repaired, you will be contacted and asked to make arrangements to collect it. Return for Repair – Carry In Services are available during standard hours, Monday to Friday (excluding Public Holidays) Country Technical Support Tel# Working Hours China 400-881-1852 0830 - 1630 India 1-800-425-8045 0900 - 1700 Support Process ? Customer to contact Dell Technical Support for system problem. ? Dell Technical Support identifies root cause. In the event that a hardware fault has been diagnosed and cannot be resolved through telephone-based troubleshooting with Dell’s Technical Support technician, Customer will be informed to send the system to the Dell designated repair center for repair. The repair service carried out does not include installation of products or applications ? Customer is required to bring the faulty system to the Dell designated repair center for repair, before 4.30pm. If faulty system is received after 4.30pm, the repair will only start next business day. ? Customer is required to sign on the form that is the SDAR