时代光华有效沟通技巧解析(完整版).docVIP

A07??有效沟通技巧答案完整版 单选题 1.上下级之间的沟通要建立以下何种态度??? 回答：正确  HTMLCONTROL Forms.HTML:Option.1 A.强迫性  HTMLCONTROL Forms.HTML:Option.1 B.回避性  HTMLCONTROL Forms.HTML:Option.1 C.折衷性  HTMLCONTROL Forms.HTML:Option.1 D.合作性 2.不符合聆听的原则的是??? 回答：正确  HTMLCONTROL Forms.HTML:Option.1 A.要适应讲话者风格  HTMLCONTROL Forms.HTML:Option.1 B.仅用耳朵听  HTMLCONTROL Forms.HTML:Option.1 C.首先要理解对方  HTMLCONTROL Forms.HTML:Option.1 D.鼓励对方 3.信任度低的人的沟通视窗的特点是??? 回答：正确  HTMLCONTROL Forms.HTML:Option.1 A.公开区信息量最大  HTMLCONTROL Forms.HTML:Option.1 B.盲区信息量最小  HTMLCONTROL Forms.HTML:Option.1 C.隐藏区信息量最大 D.未知区信息量最小 4.以??哪一个问题不利于收集信息??? 回答：正确  HTMLCONTROL Forms.HTML:Option.1 A.你可以再解释的清楚一点吗  HTMLCONTROL Forms.HTML:Option.1 B.能谈谈你对这件事情的看法吗  HTMLCONTROL Forms.HTML:Option.1 C.难道你不认为这样是不对的吗  HTMLCONTROL Forms.HTML:Option.1 D.你能不能说的再详细一点 5.接听电话中要求?? ?回答：正确  HTMLCONTROL Forms.HTML:Option.1 A.多使用简略语以提高效率  HTMLCONTROL Forms.HTML:Option.1 B.要养成复述的习惯  HTMLCONTROL Forms.HTML:Option.1 C.不必注意自己的语气和语调  HTMLCONTROL Forms.HTML:Option.1 D.不必注意姿态表情 单选题 1.不属于职业人士所需要的三个基本技巧的是 ?? 回答：正确  HTMLCONTROL Forms.HTML:Hidden.1  A?  HTMLCONTROL Forms.HTML:Option.1 沟通的技巧 B?  HTMLCONTROL Forms.HTML:Option.1 管理的技巧 C?  HTMLCONTROL Forms.HTML:Option.1 团队合作的技巧 D?  HTMLCONTROL Forms.HTML:Option.1 服从的技巧 2.向领导提建议的较好时间是 ?? 回答：正确  HTMLCONTROL Forms.HTML:Hidden.1  A?  HTMLCONTROL Forms.HTML:Option.1 刚上班时 B?  HTMLCONTROL Forms.HTML:Option.1 快下班时 C?  HTMLCONTROL Forms.HTML:Option.1 上午10点左右 D?  HTMLCONTROL Forms.HTML:Option.1 午休前 3.不符合聆听的原则的是 ?? 回答：正确  HTMLCONTROL Forms.HTML:Hidden.1  A?  HTMLCONTROL Forms.HTML:Option.1 要适应讲话者风格 B?  HTMLCONTROL Forms.HTML:Option.1 仅用耳朵听 C?  HTMLCONTROL Forms.HTML:Option.1 首先要理解对方 D?  HTMLCONTROL Forms.HTML:Option.1 鼓励对方 4.沟通的基础是 ?? 回答：正确  HTMLCONTROL Forms.HTML:Hidden.1  A?  HTMLCONTROL Forms.HTML:Option.1 知识 B?  HTMLCONTROL Forms.HTML:Option.1 语言 C?  HTMLCONTROL Forms.HTML:Option.1 说明问题 D?  HTMLCONTROL F