银行基本业务英语口语程序.doc

银行基本业务英语口语 Unit1 Daily reception 日常接待 Useful Words and Phrases 常用词汇与短语 head office 总行 branch 分行 sub-branch 支行 savings office 储蓄所 banking service manager 大堂经理 Practical Sentences and Patterns 实用句型 Hello. 您好。 Good morning. What can I do for you? 早上好，我可以为您做些什么吗? Pardon? 能再说一遍吗？ Would you mind repeating your question, please? 请重复一遍您的问题好吗？ No problem. I’ll do it for you right away. 没问题，我马上为您办理。 Please go to counter No.1. It’s over there. 请到一号柜台办理，在那边。 Please wait a minute. 请稍等。 Would you mind showing me your passport? 请把您的护照给我。 Could you please fill in this form and sign your name here? 请填写这份表格并签上您的名字。 Please use Arabic numbers. 请用阿拉伯数字填写。 Please fill in your address and phone number here. 请您在此处填写地址和电话号码。 Please enter your code number. 请输入您的密码。 We are open for business from 8:30 a.m. to 4:30 p.m. with no break at noon. 我们的营业时间是上午8点半至下午4点半，中午不休息。 We are open for business all week including Saturday and Sunday. 我门星期六、星期日照常营业。 Thank you so much. 谢谢。 With pleasure. 不客气。 Hope to see you again. 欢迎您再次光临。 Dialogue 对话OneClerk: Good morning, madam. Customer: Good morning. Clerk: May I help you? Customer: Yes, I want to change some money. Clerk: This way, please. Customer: Thank you. Clerk: Youre welcome. TwoClerk: Good afternoon, Mr. Anderson. Customer: Good afternoon, Miss Li. Clerk: How nice to see you again! Customer: Nice to see you, too. Clerk: Its been a long time, hasnt it? How are you? Customer: Fine, thank you. And you? Clerk: Very well too, is there anything I can do for you? Customer: Yes. Could you guide me to where I can change money?Clerk: Sure, Mr. Anderson, please come along with me. Customer: Thank you. Clerk: My pleasure. Unit2 Opening an account 开立账户 Useful Words and Phrases 常用词汇与短语 current deposit, current account 活期存款 fixed deposit, fixed account 定期存款 fixed deposit by installments 零存整取  Practical Sentences and Patterns 实用句型 What kind of account did you have in your mind? 你想开哪种帐户? Do you like to open a current account?