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行政部2015年工作总结及2016年工作计划
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呈报部门：行政部
呈报时间：二0一五年十二月二十五日
目录
一、部门人员配置现状·························································· 3
二、2015年工作情况汇总·
1.行政······································································· 3
2.客服······································································· 3
3.人事······································································· 4
4.外联··························································??············ 4
三、2015年工作存在的主要问题
1.行政······································································· 5
2.客服······································································· 6
3.人事······································································· 6
4.外联······································································· 6
四、2016年工作计划
1.加强前台管理······························································· 7
2.清晰公司公告的分类和使用··················································· 7
3.加强对客服接待的专项培训··················································· 7
4.加强对会员资料的审核······················································· 7
5.梳理公司人事流程和框架····················································· 8
6.清晰门店人事办理流程······················································· 8
7.规范门店员工（管理层）晋升制度············································ 8
8.加大对门店人事督察的力度··················································· 8
9.加强外联工作的规划························································· 8
10. 调整部门内部人员配置····················································· 9
五、结语······································································ 9
行政部2015年工作总结及2016年工作计划
一、部门人员配置现状
行政部目前主要分为行政、客服、人事、外联和督查五个版块，现设有部门经理、副经理各1名，行政主管1名，基层员工11名（不含督察）。
1、行政版块主要工作职责为前台接待、收发快递、开具发票、合同管理、印制公章、公告管理、物业对接、后勤报销、公司安保等，配有前台接待1名，后勤阿姨1名，司机1名，外聘保安1名；
2、客服版块主要工作职责为电话接待、来访接待、退卡受理、投诉处理等，配有客服接待1名；
3、人事版块分为公司人事、门店人事：公司人事主要负责公司员工的招聘配置、考勤管理、绩效考核、薪资福利、劳动关系管理等，配有1名人事专员；门店人事主要负责门店员工薪资福利管理、工资单审核、劳务纠纷处理、入离职及考勤管理等，配有4名人事专员；
4
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