国际贸易实务第十章节.pptVIP

Chapter 10Claims and Settlement;10.1 Background Information If a complaint or claim has to be made by the buyer, the matter should be investigated and these details should be laid before the party charged. Sometimes, a reference to the previously satisfactory deliveries and services may help to win more sympathetic consideration of the present complaint or claim. Each party shall appoint an arbitrator within 30 days after receipt of notification from the opposite party and two arbitrators thus appointed shall jointly nominate a third person as an umpire to form an Arbitration Committee. In China, the arbitration is conducted by the Arbitration Committee of the China Council for the Promotion of International Trade in accordance with the Provisional Rules of procedures promulgated by the said Arbitration Committee. The decision of the Arbitration Committee shall be accepted as final and binding upon both parties; neither party shall seek recourse to a law court or other authorities to appeal for revision of the decision. Arbitration expenses shall be borne by the losing party. ;10.2 Situational Conversation Section 1: Claim (1) B=Brown; W=Wang W: Hello, Mr. Brown, how are you? It is nice to see you again. B: How are you, Mrs. Wang? It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London. W: The flight was really long, but it was comfortable so I do not feel very tired. B: I am glad that you had a pleasant trip. I hope you are comfortably settled and find things at the hotel satisfactory. W: Everything is perfect, thank you. Well, now, Mr. Brown, if you don’t mind, I’ll get to the point. B: Okay. You want to take up the subject of the arbutus, don’t you? W: That’s right. You see, Mr. Brown, you have probably been advised of the serious damage done to the last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea, it was found, much to our regret, that about 50% of the cases were leaki