优化指导2015届英语人教版必修2units1-2课件.ppt

Units 1～2;晨背写作句式;书信(一) 投诉信 Dear______， I am______(自我介绍)．I feel bad to trouble you but I am afraid that I have to make a complaint about______. The reason for my dissatisfaction is______(总体介绍)．In the first place，______(抱怨的第一个方面)．In addition，______(抱怨的第二个方面)．Under these circumstances，I find it______(感觉)to__________(抱怨的方面给你带来的后果)．; I appreciate it very much if you could______(提出建议和请求)，preferably______(进一步的要求)，and I would like to have this matter settled by ______(设定解决事情的最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， ______; 【必备词汇】 一、基础词汇 complain vt. 抱怨，投诉　　　　quality n. 质量 false adj. 假的　　improve vt. 提高 product n. 产品　　guarantee n. 保证 explanation n. 解释　　give back 退还;二、高级词汇 satisfy vt. 满意，满足　　employee n. 员工 replace vt. 取代，代替　　disappointment n. 失望 dissatisfaction n. 不满　　ashamed adj. 惭愧的 investigate v. 调查 take sth seriously 认真对待某事 put up with 忍受 fail to do sth 不能做某事 bear responsibility for sth 为某事承担责任;【常用句式】 一、基础句式 1．Last week，I bought a．..in your company. 上周我在贵公司购买了…… 2．There is something wrong with... ……有故障 3．I am writing to you to complain about... 我写信向你投诉……;4．I hope you can change this...to a new one. 我希望贵公司能够给我换一个(台，部……)新的。 5．I have heard of a lot of complaints from the consumers about your products. 我已经听说了很多关于对贵公司产品的投诉。 6．I wish to express my dissatisfaction/disappointment about... 我想表达我对……的不满/失望; 7．I believe you will take my complaints seriously and... 我相信你会认真对待我的投诉，并且…… 8．I hope you will give due attention to this matter. 希望你能对此事给予足够的重视。 9．I hope you will kindly investigate... 我希望你对……进行调查;二、高级句式 1．It is a pity that some problems about quality exist in your product. 很遗憾贵公司生产的产品存在质量问题。 2．I hope your company will bear the responsibility for the loss caused by the products. 我希望贵公司能够承担由你们的产品而造成的损失。 3．We regret to inform you that your products lack the guarantee of safety and service. 我很遗憾地告诉你贵公司的产品缺乏安全和服务保证。;4．I would appreciate it if you could take consideration of my proposal. 如果你们能够考虑我的请求，我将不胜感激。 5．I sincerely hop