0133050866_vc MIS13_CH02_Case3_FedEx.pdf

Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 GLOBAL E-BUSINESS AND COLLABORATION CASE 3 How FedEx Works: Inside the Memphis Super Hub VIDEO CASE SUMMARY The inside story of how enterprise-wide systems power the FedEx Memphis hub, the world’s largest air-cargo facility. This video describes the various businessSystems processes and information technologies used to process over 2 million packages a day at the Memphis Hub. . L=2:05. URL /watch?v=iYzQ7JSBIGU CASE FedEx was one of the first modern, ground/air, overnight package-delivery companies. Founded in 1971, in 2012 FedEx is a $43 billion company operating in 220 countries, with a labor force of approximately 300,000. In a typical day, FedEx ships over 9 million packages worldwide. FedEx provides transportation, e-commerce, and business services. Founded by Frederick W. Smith, the company was created to remedy what Smith viewed as inefficiency in the distribution system for air freight. Since that time, FedEx has garnered a reputation for revolutionary business practices, speed, and reliability. Their information systems are a criti- cal component of their success. This video illustrates FedEx’s business processes and some of those systems in action. The route a typical package takes from start to finish is as follows: First, a FedEx agent picks up a package and scans it, entering it into the system under a unique identification number. It’s then transferred to a local or regional hub, or sorting center, via a truck containing other continued Chapter 2, Case 3 how FedEx Works: Inside the Memphis Super Hub 2