【讲练测三位一体】高中英语北师大版选修八课件：Unit23SectionⅠWarm-upLivinginaCommunity.ppt

;1．There are various conflicts in our daily life. What do you think caused the conflicts? 2．How do you deal with conflicts when they occur? Please read the following passage to get the answer.; Conflict is a natural part of the workplace. As a manager, you will be looked upon to deal with conflict as it arises. If you are unable or unwilling to, you may lose the confidence of your staff in dealing with difficult situations. Since conflict is inevitable (不可避免的), what can I do to solve it when it happens? Conflict exists in small and large forms. In addition，conflict may occur between individuals or between groups of people.; There are several ways to effectively deal with conflict. If the conflict is small, you may just want to ignore the conflict. This would be an ideal resolution method for conflict such as two co-workers are fighting over who has better office furniture. Since there is no real resolution, ignoring the conflict may be best. You must be careful though the conflict may seem minor but in reality it is not.; Imposing (强迫接受) a solution is a popular method of conflict resolution. Imposing a solution is the most authoritarian (专制的) conflict resolution method — you simply hear both sides and make a decision. Unfortunately, one side may come out unhappy with the resolution.; 1．Be prepared. Walk into the situation knowing the facts. If you are not aware of the situation, the participants are going to be less likely to listen. 2．Do not judge. The situation may seem unimportant to you. However, a lot of unimportant conflicts add up to a major one. Listen to both sides equally. 3．Find the source of the conflict. The top surface conflict may not be the complete problem. Probe to find the true source.; 4．Be decisive. Once you have made a decision, stick to it. Dont waffle (唠叨) in decision making — employees prefer a decisive solution. 5．Remember to follow up. By keeping track of the situ