There is no excuse to implementation!.docVIP

 PAGE \* MERGEFORMAT 6 ‘There is no excuse’ to ‘implementation’! Advisory circles recently in the propagation of two jokes: ‘no excuse’ a book the best value in its name, at the same time managed to find an excuse to hide the problem; ‘executive’ for the management of community issues to tease out the many obscure a the most appropriate and most ambiguous reasons. These two words do have fun elements, but many managers learn what seems to be more critical of staff basis. Last month, a cosmetic chain enterprises in Shandong training, in order to deepen understanding of the industry, one day I am learning outlets for news. The store is to sell cosmetics and personal cleaning supplies store in a local shopping mall, the Wal-Mart (WAL-MART) at the exit. Store small size, only 200 square meters. Display standards, health status, polite language and other basic things are doing well, people feel very comfortable appearance, but also allow experts feel that this is an idea of the company managed. I am in the store, where leisurely Guang Zhao, find the manager to understand a number of conditions. At this time, there’s male customers with the attendant complaints about the price, I immediately called the store manager went to deal with. And other customer left, I asked the manager how the same thing. It turned out that customers in the store just to buy a ‘Nivea’ men’s facial cleanser, but he said in the Wal-Mart store find the same product, cheaper than this store a dime. Stores played by the slogan ‘to ensure the lowest possible prices, Mai Guile post double your money back! ‘Commitment to the customer, it should compensate customers two cents. But in fact the manager handling the matter to the customer explained that because of Wal-Mart is doing promotion, we are committed to a minimum is for the normal price, if Mai Guile, we will fill in. The result is there is no compensation for anything. Customers did not say anything, also left. Night in and chat with the c