36 cases of nursing disputes Analysis and Countermeasures.docVIP

 PAGE \* MERGEFORMAT 12 36 cases of nursing disputes Analysis and Countermeasures [Abstract] Objective To investigate the causes of nursing disputes and preventive measures. Methods From January 2000 to January 2006 6 years 36 cases of nursing disputes retrospective analysis of the causes. Results nursing aspects of hospital management and the reasons : nurse and patient communication skills shortage, poor operational capacity of nurses, nursing is not enough skilled, service awareness, poor awareness of the law is not strong and the medical fee system is not perfect, etc., were reasons are: the uneven quality of patients, not suited to the changing role of nursing too much prejudice and negative news media coverage so that patients and decreased trust in medical professionals. Conclusion strengthen the legal, safety education, enhance service awareness, regulate the practice of real-time, accurate billing, improve service, strengthen management, improve service quality, strengthen the communication between nurses and patients, increase the positive propaganda for public opinion support is crucial to reduce nurse-patient disputes. [Keywords:] nursing disputes, causes and solutions In medical practice, nursing disputes have occurred, not only pain and trouble to the patients, but also to make nurses physically and mentally exhausted, influence and interfere with the normal care, such as the address is not timely, improper care may also damage the industry’s overall image. our hospital in January 2000 ~ January 2006 there were 36 cases of nursing disputes, caused by the attitude of nurses in 16 cases, 44.4% from improper or lack of communication between nurses and patients in 4 cases, 11.1%, poor operational capacity caused by the nurses in 6 patients, 16.7%, by nurses is not strong awareness of the law caused 3 patients, accounting for 8%, 7 cases were caused by improper charges, accounting for 19.4%. now occur nurse-patient analysis of the causes of di