Actual three- face to face communication skills.docVIP

 PAGE \* MERGEFORMAT 6 Actual three: face to face communication skills Communication is the transmission of meaning and understanding. Perfect communication is the recipient after passing through the perceived sender of information and the message all the same charge. A communication in the form of an oral method 2, written communication 3, non-verbal means 4, body language: including gestures, facial expressions and other body movements. 5, the tone Second, the factors that impede effective communication 1, selective perception: In the communication process, the recipient will be according to their own needs, motivations, experience, background and other personal characteristics to selectively look at or listen to information, and sometimes, the recipient will put their own interests and expectations of into the information into. 2, emotional: receiving information, the recipient will also affect his sense of the interpretation of information, different emotional feelings will make the individual’s interpretation of the same information quite different. 3, language: the same words with different meanings for those who do not - like. Age, education and cultural background are the three most significant factors that affect a person’s linguistic style and his vocabulary defined. 4, non-verbal Tip: non-verbal prompts and verbal information is inconsistent, not only will make the recipient feel confused, and the clarity of the information will also be affected. Third, to overcome the communication barrier 1, using feedback Many communication problems are caused due to misunderstanding or inaccurate, and the best way to solve this problem is to pay attention to feedback, which enabled the recipient to repeat the information in their own words, if the transmitters have heard repeated just as intended, you can enhance the understanding and accurate sex. 11 You know what I mean? 2, simplified language Communication barriers due to language is to be an