Customers in the end what they want-.docVIP

 PAGE \* MERGEFORMAT 7 Customers in the end what they want? What about the hotel’s ups and downs? The answer is: employees and customers, because the staff determines the competitiveness of enterprises, while the customer determines the source of profits of enterprises. In fact, when the business downturn, many hotels only know that we complain that the market did not know the thoughts into the research to the needs of customers above. As hotel operators must constantly study: What is the customer’s needs? What method to meet this need? These methods give customers what benefit? How does this compare with the competitors of these benefits? In fact, a decision would be taken care of the details of whether the customer will like your hotel. Hangzhou Ruifeng Green opened a Best Western hotel, I have friends to live, after very pleased and said the hotel each Laihang trip because the soft foam pillows and sleeping properly, travel days often打不起精神 , while in Ruifeng Green hotel he saw the hotel to provide customers with a pillow menu, he has chosen to buckwheat pillows, several consecutive night sleep is very sweet. It is understood that this hotel is because the pillow solve the problem well, well received by customers welcome. Customer’s needs are diverse, and difficult to understand, because the customers will not need to take the initiative to say so expressly, it may be a lack of consumer customer experience, poor or inconvenience statements. For example: Customers indicate the need to travel agents booking a five-star hotel room, which is the language that he needs, he really needs is to choose a noble five-star status symbol. Customers often have not shown the need for, such as: to expect quality services, in order to reduce the time, energy consumption and purchase risk. The same time, customers also appreciate pleasant sensory enjoyment, such as: hotel has an indoor swimming pool can be entertainment in the evening in the bar and compassionate attendant