餐饮厨房(完整版).doc

金陵竹海国际会议中心 餐饮部运行手册 - PAGE 135 - 餐饮部运行手册目录 第一部分 餐饮部概况及工作目标····························3 第二部分 酒店餐饮组织机构································4 餐饮部组织机构图·····································4 第三部分 餐饮部岗位职责··································5 1、餐饮部副经理岗位职责·····································5 2、餐厅经理岗位职责·······································7 3、中餐厅领班岗位职责·····································9 4、中餐厅引座员岗位职责···································10 5、中餐厅服务员岗位职责···································10 6、中餐厅传菜领班岗位职责································11 7、餐厅传菜员员岗位职责··································12 8、会议服务员岗位职责····································13 9、餐务领班岗位职责······································13 10、仓库保管员岗位职责···································14 11、餐务洗涤工岗位职责···································15 12、咖啡厅领班岗位职责···································16 13、咖啡厅引座员岗位职责·································17 14、咖啡厅服务员岗位职责·································18 15、房内用膳送餐员岗位职责·······························19 第四部分 餐饮部工作程序·······························20 1、早餐自助餐服务程序····································20 2、中餐零点服务程序······································21 3、贵宾(VIP)接待服务标准与程序···························23 4、中餐宴会服务程序······································26 宾客遗留物品处理程序································26 5、中餐包间宴会服务程序··································30 6、迎宾员服务程序········································33 7、传菜员服务程序········································35 8、宴会预定服务程序······································36 9、西餐服务程序··········································38 10、房内用膳服务程序·····································39 第五部分 餐饮部管理制度目录······························40 1、餐饮部交接班制度 ·····································40 2、重要宾客饮食档案管理规定································42 3、餐饮区域设施设备安全使用管理规定·······················43 4、餐饮部酒水库领用保管安全管理规定·······················43 5、餐饮区域收银台安全管理规定····························45 6、餐饮公共区域宾客物品安全管理规定························46 7、餐饮会议管理制度···············