Lay down a line cards, save our stores.docVIP

 PAGE \* MERGEFORMAT 7 Lay down a line cards, save our stores In addition to online and offline price competition, service competition is increasingly fierce. Online from customer service, ‘kiss me’ taken the trouble to communicate with flexibility to further optimize the speed of delivery, parcel safe, and then return the complaint is not satisfied initiative, so that consumers really feel the ‘God’ feeling. Although the sales and service of current electricity supplier to price-sensitive consumers the highest level, but the shopping experience and service support is becoming a reason for consumers to choose more electricity supplier. Offline is the basic requirement to be even better, otherwise lost. So, what other sales channels to optimize the service road to go down the line? Personalized service, undergo toss from The line shoppers, like most carefully selected, left to pick the right pick, deeper than after, before making a purchase decision, especially in the elderly, shopping cautious and conservative, like inexpensive. Below the line to seize Such customer groups, since they could be the next line in recent years, most loyal customers, should not be overlooked. their services more be careful, to withstand the torment. Do not blame the customer, ‘toss’, so that your business will be even worse. Imagine, the service also keep up with the store’s service network is really shameful thing. Inclusion of consumers, in order to win loyalty. If even such groups Also catch the next line how to survive it? Henan Pangdonglai department has been able to remain invincible in retail circles, the fight is the warmth of the service in the East to the general manager has repeatedly said:. ‘Customers ‘demanding’ pick is really just superficial, it is exposed The deeper problem is on store merchandise management, store just need to optimize product management, increased access to services. ‘ Pangdonglai emphasize: the customer into the store like a home, not