Medical Dispute Analysis and Countermeasures.doc

 PAGE \* MERGEFORMAT 8 Medical Dispute Analysis and Countermeasures [Keywords:] medical dispute, cause analysis, countermeasures With the progress of human society and the medical model of change, constantly improve the quality of life for people, hospital patients gradually increase rights awareness .2004 January ~ August 2008 there were complaints from our department 10 patients (3 cases of medical charges, business 1 case of quality, service attitude in 3 cases, 2 cases of communication disorders, awareness of the law is not strong 1). now bring complaints Analysis and report on the measures taken are as follows. 1 Analysis of Medical Dispute Many reasons for medical dispute, summarized as follows: the attitude: Some medical personnel to use the service Taboo, answer questions simple, blunt, did not pay attention to way, tone, lack of compassion. medical expenses: The patient that medical fees are unreasonable, for Some projects do not understand the charges, suspected of nurses cost more in mind or wrong mind. lack of communication: nurses lack communication skills, spontaneity, can not meet the psychological demands of patients. Business Technology: Business unskilled, new treatment equipment, equipment performance is not familiar with the improper use. patients do not understand: Because of medical reasons can not resist the accident, the patient medical service requirements and expectations are high, the occurrence of unsatisfactory, the patient does not understand. legal concepts: the nurse a sense of law, neglect the patient’s rights, individual responsibility of nurses is not strong, not serious working attitude. lack of nursing records: as a result of negligence, omission occurred, records were incomplete and so on. 2 Strategies 2.1 to strengthen management, change the service concept to strengthen the supervision and quality of care and management, head nurse set a good example, begin to act, to lead and educate nurses on th