Nursing management of out-patient department on.doc

 PAGE \* MERGEFORMAT 12 Nursing management of out-patient department on [Abstract] nurse care managers as clinics, the level of its own that affect the quality of patient care and management of the Ministry of the key. Should focus on “a” goal of “patient-centered”, as a target to provide quality , efficient and comprehensive service as the goal; to seize the “four” key, that is to establish the image of the window to improve the quality of care to ensure ward safety, good focus for the management to increase revenue. [Keywords:] out-patient care management Out-patient flow, service flow links and more complex diseases, medical treatment time is short, and long waiting time. Outpatient care involves a wide range, including registration, admission, guide and other aspects of diagnosis and triage. Patient is most likely to dispute the place of service, medical environment, waiting time and so often have opinions. Nurses in out-patient services is essential, nurses warm, attentive service, will remove the fear of patients to the hospital to build a harmonious The nurse-patient relationship, so that patients feel warm, and enhance the confidence to overcome the disease. First, the management of nurses (A) the division of labor of nurses According to characteristics of out-patient department of nursing, nursing management can be grouped under the leadership of head nurses to take responsibility. According to the task of nursing care unit will be divided into different groups registered, Vaccine Immunol advisory services group, combined therapy group, pre-diagnosis group triage , hospital services group, outpatient surgery, etc., each group designated by the nurse responsible leader. each group should be based on the workload of nurses with timely and rationally. matron of the nursing groups on a regular basis the quality of care evaluation and attitude assessment. Nursing the nurses should pay attention to every post with the old and new.