Read customer.doc

 PAGE \* MERGEFORMAT 11 Read customer As an ordinary consumer, the author with the most women have a common love - shopped. But in the process of visiting the often embarrassing encounter scenes: Positive mood to appreciate the dazzling high just near the counter for goods or not to see the merchandise sales immediately Coushang come soon as soon as to not even ask ‘what to buy’ or hastened to take their goods Didao front of you. In this case, the customer does not answer or do not respond to seem a very impolite, distress in the customer leaves a ‘casual look’ after they Huang Huangran left quietly. 90’s major shopping malls, have paid great attention to creating a beautiful shopping environment, providing colorful, marketable goods, but often overlooked quality and reception counter sales techniques and methods. Deal directly with customers has always been seen as a salesperson store Menlian, its image is a reflection of the overall image of shopping malls. Therefore, the quality of high and low sales, reception skills in terms of how the store is essential. Counter Skills 1: ‘men and women are different’ As the men and women in the physical, psychological development, the differences, as well as family responsibilities and obligations different from the purchase and consumption of great psychological difference. Male consumers to buy goods before the general have a clear objective, and so the process of motivation in buying the rapid formation of their own choice with a strong self-esteem. When buying motivations of several conflicts, but also be able to decisively deal with the rapid decision-making. In particular, many male consumers are not willing ‘preoccupied’, do not like to spend a lot of time to choose, compare, buy goods even slightly wrong, as long as the overall situation has nothing to do, not to pursue claims. Male consumers to buy less activity centers throughout the changes in women’s intense, they generally emphasize the usefulness of co