Refused to large customers itch.doc

 PAGE \* MERGEFORMAT 5 Refused to large customers ‘itch’ As a public relations company in the industry to maintain a large customer base and is not a good trick, no shortcuts feasible, we want to do is to satisfy customer requirements, to correctly understand customer intent and make the client’s case to do pretty confessed, so as to guarantee the long-term co-operation. Between husband and wife as the ‘seven-year itch’, in the public relations industry, there is also an unwritten rule, that is ‘dangerous period of three years’, if they can smooth over this three years co-operation with the customer’s time will be longer, and cooperation will be more pleasant atmosphere, fundamentally speaking, it stems from a tacit agreement between the client and the company and understanding. To maintain the relationship between communication-based Communication is to build a bridge between people and cooperative relations, especially at work, in the process of maintaining customer relations, we must first of each other’s company structure, systems have a profound understanding of a clear head. Research is not limited to customers early, but the long-term without interruption process, effective communication can accurately understand customer needs, customer’s purpose, so as to ensure work is completed in line with customer requirements, so that their performance is more perfect . Before the establishment of communication must be clear objectives, do not think that with phone calls, multi-link can reach the effect of strengthening cooperation, in fact not the case, large companies staff is very busy, and never let your customers create an antagonistic mentality. Communication at work are usually two situations: 1. As a result of problems in the communication. At work, problems arise are inevitable at this time in relation to the idea of a positive understanding of customers, clients should not be afraid to ask questions, but to actively guide them to ask questions, the