英语培训二前厅服务.pptVIP

Front Office Service前厅服务;CONTENTS目录;Key words关键词语 ;Room charge 房价 Service charge 服务费 Discount 折扣 Identification 身份证 Operator 总机 Elevator 电梯 Deposit 定金 Passport 护照 Tariff 房价表 Baggage/luggage 行李;Face south 朝南 Trolley cart 行李车 Special rate 优惠价 Arrival time 到达时间 Department time 离开时间 Flight number 航班号 Message 留言 Envelope 信封 Receipt 收据 Cheque 支票 Breakfast voucher 早餐券 Credit card 信用卡 Morning call 叫醒服务;Basic Sentences基本句型;To whom should we send the bill? 我们应该把帐单寄给谁？ We are fully booked for all types of rooms on that night. 那天晚上各种类型的房间都预约额满了。 We hope we’ll have another opportunity of serving you. 我们希望另有机会为您效劳。 Could you show me your passport, please? 能出示一下您的护照吗？ Don’t worry sir. I’ll call our Assistant Manager to help you now. 别着急，先生。我传呼大堂副理来帮您。;Our bellboy will your bags and show you the room. 我们的行李员会帮您拿行李，并领您去房间。 I’m afraid it’s against the hotel’s regulations. 很抱歉，这违反酒店的规章制度。 We’ll have to charge you 50 percent of the room rate extra, if you can’t check out before 12:00a.m 中午12：00前未离店的客人需加收50%的房费。 Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗？ You can get your money changed at the Cashier’s Desk. 您可以去收银处兑换钱。;I’m sorry, sir. There has been a mistake. Please wait a moment while I correct the bill. 对不起，先生，这里有些错，请您稍候，让我更正一下。 It takes about 30 minutes by taxi to the Xiaoshan Airp