质量功能展开在滚动轴承质量改进中的应用.pdfVIP

学兔兔 !量 二 ! 轴承 2016年2期 58—61 CN41—1148／TH Bearing 2016．No．2 ．．I质量管理与标准化 质量功能展开在滚动轴承质量改进中的应用 吕锋，罗天宇，姜科 (河南科技大学 机电37-程学院，河南 洛阳 471003) 摘要：为了使产品质量更好地满足顾客需求，提出了一种基于质量功能展开(QFD)的滚动轴承质量改进方法。 运用亲和图法和满意度的差异理论确定滚动轴承关键质量需求，为弥补QFD方法需求变换中的主观性，将层 次分析法(AHP)引入QFD应用过程中，确定关键质量需求的权重。基于关键顾客需求与对应技术措施间关 系，构建了滚动轴承质量改进质量屋，为企业改进滚动轴承产品质量、提升顾客满意度提供了一种理论方法。 关键词：滚动轴承；QFD；AHP；质量改进；顾客需求 中图分类号：TH133．33；TH162 文献标志码：B 文章编号：1000—3762(2016)02—0058—04 Application of QFD in Quality Improvement of Rolling Bearings Lti Feng，Luo Tianyu，Jiang Ke (School of Mechatronics Engineering，Henan University of Science and Technology，Luoyang 471003，China) Abstract：In order to meet the customer requirements for quality of products，a method is put forward for quality im— provement of rolling beatings based on quality function deployment(QFD)．The affinity diagram and discrepancy thee— ry for satisfaction degree are used to determine key quality requirements for rolling bearings．In order to make up the subjectivity in demand transformation of QFD method，the analytic hierarchy process(AHP)is introduced to QFD印一 plication process to obtain weight of key quality requirements．The house of quality for quality improvement of rolling bearings is built based on relationship between key customer requirements and corresponding technical measures，which provide a theoretical method for improving quality of roHing bearings and promoting customer satisfaction degree． Key words：rolling bearing；QFD；AHP；quality improvement；customer requirement